Here’s a quick overview of what we do.
Hello, I’m John Verbrugge, CEO of Transcend Tech in Grand Rapids, Michigan. Transcend Tech services the tech support needs of small businesses in the West Michigan area.
For IT services, we offer the standard services that you’d expect an IT service company to offer:
- Technical support for computers, servers and networks
- Computer security
- Data backups and disaster prevention and recovery
- Cisco router support and configuration
- Network design and troubleshooting
- Website backup and maintenance
You’ll find that most IT support companies offer the same services, but that how they operate and how they behave varies a great deal.
What makes Transcend Tech different? I find that a lot of other IT firms suffer from a lack of attention to detail and a serious lack of organization.
How well are we organized? We securely keep track of:
- Your user IDs and passwords
- Your workstation names and locations
- Your software license keys
- Your requests for support
- Schedules and appointments
- Orders for equipment and supplies
- Sharing company equipment history between technicians
- General knowledge about your company, how things are done, and where to find things
- Descriptions of work done on your invoice or work reports.
So, one way we’re different is that we’re really organized. Once you work with an organized IT firm like Transcend Tech, you’ll immediately see the difference in responsiveness and generally “having it together.”
This is important, and no one else in the IT world is talking about this.
We do things right the first time. Why do a task with a band aid solution only to have to do it again? Let’s just do it right.
We plan ahead. Any project bigger than a simple task should be planned ahead, scheduled and managed, so that the customer and the IT company all agree on how long it should take, and when to know when we’re done — and that we’ve achieved success.
We know technology and can serve as your technology advisor; we’re more than just the “fixit” guys. Modern IT requires a lot of decisions and planning for the future to do things right. Rely on our expertise to help you make good decisions, for which direction to go to align with your own company’s goals.
We are the stability that your company relies on. For many of our long term customers, Nonlinear Tech has been the stable partner that has retained company knowledge and organization through the years. While general managers and even CEO’s have come and gone, the IT partner has remained to keep things running smoothly year after year.
We listen to you. If you are price-sensitive and needing of economical solutions, we will implement solutions in your budget. If you are a fast-moving organization where immediate support is the most critical issue, we’re ready with a priority service solution for you. We listen to your needs, and provide.
We understand the trade-offs in IT, and we help you understand them. Quality, time and money are 3 parts of the equation. You’ve heard the old adage “Good, fast, cheap: pick any two”. When providing technical solutions, we help you weigh these three parts and provide that solution that fits.
We automate what can be automated. I’m still surprised by how much manual work is done by other IT firms. If something can be automated, we automated, which saves you money and reduces support issues.
We personally attend to things that can’t be automated — like face to face conversations. Personal contact between you and me is important to your organization’s success and to mine. We are not the IT company you never see. It’s great to have everything working, but you also get to know your IT service people personally.